#39: Treat Her Kindly
Sometimes we can’t help but wonder if rude customers are adults or whiney children in disguise. This storyteller and a coworker were dealing with a snippy older man who came into their restaurant. The coworker had misheard his order initially, which set him off. This older man starts insulting her and getting hostile.
Instead of returning this man’s hostility with more anger, this storyteller decided to talk to him like a misbehaving child. He told him, “I’d appreciate it if you would treat my coworker kindly,” as if he were talking to a toddler. Amazingly, it worked! The older man was so shocked and taken aback that he apologized and acted polite the rest of his visit.
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